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Introduction: Why Most People Don’t Understand Their Insurance Policy

Buying car insurance is something many vehicle owners do every year — but very few actually take the time to read their policy document.

For most people in Pakistan, the insurance policy is just a PDF file sent via email after payment. It often contains technical terms, legal wording, and complex clauses that seem difficult to understand.

So what usually happens?

People skip reading it.

Until one day — after an accident — they file a claim and are told that the damage is not covered under their policy.

At that moment, they discover:

  • The deductible amount they never noticed
  • The excluded driver clause
  • The geographical coverage limit
  • The engine protection exclusion

This lack of understanding often leads to claim delays or rejection.

Reading your insurance policy document carefully can help you understand:

  • What is covered
  • What is not covered
  • Claim filing procedures
  • Your financial responsibilities

Knowing these details in advance can help avoid costly surprises later.


How Comprehensive Car Insurance Works

Comprehensive car insurance is designed to protect vehicle owners from financial loss caused by:

  • Road accidents
  • Theft
  • Fire damage
  • Natural disasters
  • Vandalism
  • Third-party liability
  • Riots or civil disturbances

Unlike basic third-party insurance, comprehensive insurance includes coverage for your own vehicle as well.

Your policy document usually contains:

  • Insured Declared Value (IDV)
  • Premium breakdown
  • Coverage inclusions
  • Exclusions
  • Deductible amount
  • Authorized drivers
  • Claim procedure

When an insured event occurs:

  1. You inform your insurance provider
  2. Submit required documents
  3. Surveyor inspects the vehicle
  4. Claim is assessed
  5. Compensation is approved or rejected

Understanding your policy terms helps ensure compliance during claims.


Who Should Buy It?

Comprehensive insurance is suitable for:

  • New car owners
  • Owners of financed vehicles
  • Daily commuters
  • High-value vehicle owners
  • Drivers in urban cities like Karachi
  • People parking vehicles outdoors
  • Individuals living in flood-prone areas

Even minor repairs can be expensive:

  • Bumper replacement: PKR 15,000 – 40,000
  • Headlight replacement: PKR 20,000 – 60,000
  • Door repainting: PKR 10,000 – 25,000

Insurance helps manage unexpected financial risks.


Benefits

Financial Protection

Insurance covers repair or replacement costs.

Peace of Mind

Drivers feel confident knowing they are protected.

Theft Compensation

Insurers may compensate for stolen vehicles.

Third-Party Liability

Protects against legal expenses from damages caused to others.

Claim Transparency

Policy documents explain claim procedures and requirements.


Limitations

Comprehensive insurance usually does not cover:

  • Mechanical breakdown
  • Wear and tear
  • Driving under intoxication
  • Unauthorized driver usage
  • Commercial use of private vehicles
  • Damage caused by negligence

Policy exclusions are clearly mentioned in the policy document.


Estimated Cost in Pakistan

Insurance premiums vary depending on vehicle value:

Vehicle ValueEstimated Annual Premium
PKR 10 LakhPKR 18,000 – 25,000
PKR 15 LakhPKR 25,000 – 40,000
PKR 20 LakhPKR 40,000 – 55,000
PKR 30 LakhPKR 55,000 – 80,000

Premium depends on:

  • Vehicle make & model
  • Claim history
  • Geographic location
  • Coverage type

Factors That Affect Premium

Several factors influence insurance premium rates:

  • Driver’s age
  • Driving experience
  • Claim history
  • Vehicle usage
  • Installed security features
  • Deductible selected
  • Location risk level

Drivers with fewer claims may receive lower premium rates.


Real Example Scenario

Farhan owns a 2021 Toyota Yaris insured under a comprehensive policy.

After a minor accident, he files a claim expecting full coverage.

However, his claim is partially rejected because:

  • The deductible clause in his policy required him to pay part of the repair cost
  • An unauthorized driver was involved

Repair estimate:

  • Bumper repair: PKR 30,000
  • Headlight replacement: PKR 25,000
  • Door repainting: PKR 20,000

Farhan ends up paying part of the repair expenses from his own pocket.

Reading the policy document earlier could have prevented this situation.


Tips Before Buying

Before purchasing insurance:

  • Read policy terms carefully
  • Understand deductible clauses
  • Review exclusions
  • Confirm authorized driver details
  • Check claim settlement ratio
  • Store policy documents safely
  • Compare multiple insurers
  • Ensure coverage meets your needs

Understanding your policy helps avoid claim disputes.


FAQs

What is IDV in an insurance policy?

It is the insured declared value of your vehicle.

Are mechanical failures covered?

No. Insurance typically covers accidental damage.

Can missing policy details affect claims?

Yes. Policy violations may result in claim rejection.

How soon should claims be reported?

Within 24–48 hours for smooth processing.

Is theft covered under comprehensive insurance?

Yes, if included in your policy.


Conclusion

Reading your car insurance policy document is essential for understanding your coverage and financial responsibilities.

Skipping this step may lead to claim delays or rejection in the future.

Taking time to review policy terms can help ensure smoother claim processing and better financial protection.

Insurance is not just about purchasing coverage — it’s about understanding it.


Author Bio

Ahmad Raza is an automotive insurance researcher and financial writer with over five years of experience analyzing motor insurance policies in Pakistan.


Sources / References

Adamjee Insurance Motor Insurance Guide

Securities and Exchange Commission of Pakistan (SECP)

State Bank of Pakistan Insurance Guidelines

Pakistan Insurance Association Reports

EFU General Insurance Motor Policy

Jubilee General Insurance Coverage Terms

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